Terms & Conditions
General Terms and Conditions of Purchase
1. General provisions
1.1. These Terms and Conditions of Purchase (hereinafter referred to as the Terms and Conditions) is a binding legal document establishing the rights, obligations and responsibilities of the Purchaser and the Seller when the Purchaser acquires goods in the e-shop.
1.2. The Seller reserves the right to modify, amend or supplement the Terms and Conditions at any time in accordance with the regulatory requirements. The Purchaser shall be informed thereof on the website of the e-shop. During shopping at the e-shop, the Terms and Conditions valid at the moment when the order is placed shall apply.
1.3. Who has the right to make purchases in the e-shop?
1.3.1. natural persons with legal capacity, i.e. persons who have reached the age of majority and whose legal capacity is not restricted by judicial procedure;
1.3.2. minors aged between 14 and 18 years, only with the consent of their parents or carers, unless they independently dispose of their income;
1.3.3. Legal persons;
1.3.4. authorized representatives of all the aforesaid persons.
1.4. By approving the Terms and Conditions, the Seller also guarantees that, in accordance with Clause 1.3 of the Terms and Conditions, the Purchaser has the right to purchase goods in an e-shop.
1.5. The contract between the Purchaser and the Seller is deemed to have been concluded from the moment when the Purchaser clicks on the ‘Confirm Order' button after the shopping cart has been finalised, the payment method has been selected and Seller's Terms and Conditions have been accepted (See Clause 5. Ordering of Goods, Prices, Procedures and Terms of Payment).
2. Personal data protection
2.1. Purchaser can place an order for goods in the e-shop:
2.1.1. By registering on this e-shop, i.e. by entering the data requested during the registration;
2.1.2. Without registration on the e-shop.
2.2. When ordering goods using the methods specified in
the Clause 2.1 of the Terms and Conditions, Purchaser must specify in the
respective text fields, the following personal data required to properly fulfil
the order: name, surname, delivery address, phone number, and email address.
2.3. By accepting these Terms and Conditions, Purchaser agrees that his/her personal data referred to in Clause 2.2 can be processed for the purposes of selling goods and services in an e-shop, analysing the activities of the Purchaser, and for direct marketing.
2.4. By agreeing that his/her personal data can be processed by the Seller for the purposes of selling goods and services in the Seller’s e-shop, Purchaser also agrees to receive by email and phone number information messages necessary to complete the order.
2.5. By registering and ordering goods at the e-shop, Purchaser undertakes to keep his/her login information safe and not to disclose it to anyone.
3. Purchaser’s rights and responsibilities
3.1. Purchaser has the right to buy goods at the e-shop following the procedures established in these Terms and Condition as well as in information sections of this e-shop.
3.2. Purchaser has the right to withdraw from the sale-purchase contract concluded with the e-shop by notifying the Seller thereof in writing (specifying the item to be returned and the respective order number) no later than within 14 (fourteen) business days from the day the goods were delivered, except the cases when withdraw is not possible in accordance with the legislation of the Republic of Lithuania (e.g. when the contract has been entered into in relation to sale of personal hygiene items - bed linen; see information provided on the website of the Public Enterprise Vartotojų centras
http://www.vartotojucentras.lt/istatymas.php?id=1038 Clause 18 “Ne maisto prekių grąžinimo ir keitimo ypatumai” (Special conditions for returning non-food products to the seller).
3.3. Purchaser may exercise the right specified in the Clause 3.2 of the Terms and Conditions only if the goods have not been damaged, their appearance has not changed, and the goods are in the unused condition.
3.4. Purchaser undertakes to accept the goods and pay for the goods the agreed price.
3.5. In case of any change in the information provided by Purchaser during registration, Purchaser must immediately update the information.
3.6. Purchaser undertakes not to disclose the log in information to any third parties. In the event if Purchaser loses the log in data, Purchaser must immediately inform thereof the Seller through the communication means specified in the section “Contacts”.
3.7. By using the e-shop, Purchaser accepts these Terms and Conditions and undertakes to adhere thereto as well as not to violate the legislation of the Republic of Lithuania.
4. Seller’s Rights and Responsibilities
4.1. Seller undertakes to ensure the Purchaser is provided all the necessary conditions to properly use the services offered on the e-shop.
4.2. In case Purchaser attempts to undermine the stability and security of the Seller’s e-shop or violates his/her obligations, the Seller shall have the right to immediately and without notice to restrict or suspend the use of the e-shop by the Purchaser or, in exceptional cases, to cancel the registration of the Purchaser.
4.3. The Seller undertakes to respect the Purchaser’s right to privacy in respect of the buyer’s personal information specified in the e-shop registration form.
4.4. The Seller undertakes to deliver the goods ordered by the Purchaser to the address indicated by the Purchaser.
5. Ordering of goods, prices, procedures of payment, terms.
5.1. Purchaser can shop in the e-shop all day 7 days a week.
5.2. The Contract comes into effect at the moment when Purchaser clicks the button “Confirm order”, and the Seller confirms receipt of the order by sending the Purchaser a confirmation letter to the specified email address.
5.3. The prices of the goods in the e-shop and in the order are specified in euros including VAT.
5.4. Purchaser pays for the goods using one of the following methods:
5.4.1. Payment using e-banking. It is an advance payment made by Purchaser using his/her e-banking system. In order to use this form of payment Purchaser must have signed an e-banking agreement with one of the following banks: CITADELE bank; SWEDBANK bank; LUMINOR bank. Funds shall be transferred by Purchaser to the e-shop settlement account. The responsibility for data security in this case lies with the bank concerned, as all monetary transactions take place in the bank’s e-banking system.
5.4.2 Payment by bank transfer. It is an advance payment made by Purchaser whereby the buyer transfers money to the bank account of the e-shop at the nearest bank office.
5.4.3 Payment through Paysera.
5.5. Purchaser undertakes to pay for the goods immediately. Orders are processed and the delivery term shall commence only after the payment is received.
6. Delivery of goods
6.1. The Purchaser who chooses the delivery service at the time of ordering undertakes to specify the exact place of delivery of the goods.
6.2. Purchaser undertakes to accept the goods in person. In the event if the Purchaser is unable to accept the goods personally and the goods are delivered to the address specified, the Purchaser shall not have the right to bring claims against the Seller for delivery of the goods to a wrong entity.
6.3. The goods shall be delivered either by the Seller or by the Seller’s authorised representative (courier).
6.4. The delivery service is offered on the territory of Lithuania and Estonia. Delivery costs EUR 4 incl. VAT in Lithuania, and EUR 6 incl. VAT in Estonia. Goods can be collected at UAB Impeka at the following address: Gamyklos g. 34, LT-89104 Mažeikiai.
6.5. The Seller shall deliver the goods to the Purchaser within the time limits specified in the goods order form. These time limits are preliminary and do not apply in cases where the goods required are not available in the Seller’s warehouse and the Purchaser is informed of the shortage of the goods ordered. At the same time, the Purchaser agrees that, in exceptional cases, unforeseeable circumstances beyond the Seller’s control may cause delays in the delivery of the goods. In such case, the Seller undertakes to contact the Purchaser immediately and to agree on the goods delivery terms.
6.6. In all cases, the Seller shall be released from liability for any infringement of the time limits for delivery of the goods if the goods are not delivered or not made available to the Purchaser in good time due to fault on the part of the Purchaser or due to circumstances beyond the Seller’s control.
6.7. Purchaser must in all cases immediately inform the Seller when the goods are delivered in a bent or otherwise damaged packaging, when the order is incomplete or incorrect, or contains unwanted or incorrect merchandise.
6.8. In all cases, if the Purchaser notices any damage to the packaging at the time of delivery, the Purchaser must state the observations in the delivery document provided by the courier or draw up a separate document in respect of such damage. This must be done in the presence of the courier. Should the Purchaser fail to proceed as instructed, the Seller shall be relieved of its liability vis-à-vis the Purchaser in respect of goods damage relating to packaging damage that have not been noted on the delivery document presented by the courier.
7. Guarantees for the quality of goods
7.1. For each item sold in the e-shop, the details are generally indicated in the description of the item.
7.2. The seller is not responsible for the items in the e-shop may not match the actual size, shape, and color of the items due to the characteristics of the display used by the Purchaser.
7.3. The Seller shall provide the goods with a quality guarantee established by the manufacturer.
7.4. In case of suspicion of improper quality of the goods, you must contact UAB Impeka immediately by e-mail firstname.lastname@example.org or come to the office of UAB Impeka located at following address: Gamyklos g. 34, LT-89104 Mažeikiai.
7.5. In cases when it is found that the goods are damaged mechanically or chemically, that they have been incorrectly assembled or that the manufacturer’s recommendations have not been followed, the claims regarding the quality of the products shall not be accepted.
7.6. If the Seller fails to provide a quality guarantee for certain types of goods, the guarantee provided for by the relevant legislation shall apply.
8. Returns and Replacements of Goods
8.1. Any defects of the goods shall be eliminated, goods of inadequate quality shall be replaced or returned in accordance with the rules approved by the Minister of Economy in 2001 June 29 by Order No. 217 of the On the Approval of the Rules of Goods Return and Exchange, except the cases when it is not possible to withdraw from the contract according to the legislation of the Republic of Lithuania (when the contract is concluded in relation with the purchase of hygiene goods – bed linen; see information provided on the website of the Public Enterprise Vartotojų centras http://www.vartotojucentras.lt/istatymas.php?id=1038 Clause 18 “Ne maisto prekių grąžinimo ir keitimo ypatumai” (Special conditions for returning non-food products to the Seller). In all cases, money for the returned goods shall be paid only to the payer’s bank account.
8.2. In order to return goods in accordance with Clause 8.1 of the Terms and Conditions, the Purchaser may do so within 14 (fourteen) business days of delivery of the goods to the Purchaser by informing the Seller thereof by the means of communication indicated in the contacts section, specifying the name of the goods to be returned, the order number and the reasons for returning them.
8.3. When the goods are returned by the Purchaser, the following conditions must be fulfilled:
8.3.1. the returned goods must be in the original packaging;
8.3.2. the goods must not be intact by the Purchaser;
8.3.3. the goods must be in an unused condition and having their original aesthetic appearance (intact labels, unpeeled safety films, etc.) (this clause does not apply in the case of the return of defective goods);
8.3.4. the returned goods must be in the same complete set the Purchaser received it;
8.3.5. the returned goods must be accompanied by a proof of purchase.
8.4. The Seller shall have the right not to accept the goods returned by the Purchaser if the Purchaser fails to comply with the return procedure set out in Article 8.3.
8.5. When the goods and/or defective goods are returned, the Seller undertakes to accept such goods and replace them with analogous proper quality goods.
8.6. In the event when the Seller does not have suitable goods for replacement, the amount paid shall be refunded to the Purchaser, excluding the price for delivery.
9. The Purchaser’s and Seller’s Responsibility.
9.1. The Purchaser is fully responsible for the correctness of the personal data provided by the Purchaser. If the Purchaser does not provide precise personal data in the registration form, the Seller shall not be liable for the consequences resulting therefrom and shall be entitled to claim from the Purchaser compensation for the direct damage suffered.
9.2. The Purchaser shall be deemed responsible for actions performed on this e-shop.
9.3. Once registered, the Purchaser is responsible for disclosing the login details to third parties. If the services provided by the e-shop are used by a third party who logs in to the e-shop using the Purchaser’s login details, the Seller considers this person to be the Purchaser.
9.4. The Seller shall be released from any liability in cases where the loss results from the lack of knowledge of these Terms and Conditions by the Purchaser, despite the Seller’s recommendations and the Purchaser's commitments, even though the opportunity to do so has been given.
9.5. If the Seller’s e-shop contains links to the websites of other companies, institutions, organisations or persons, the Seller shall not be responsible for the information or activities held therein; the Seller does not maintain, control or represent those companies and persons.
9.6. In the event of damage, the Party responsible shall indemnify the other Party for direct damage.
10. Marketing and information.
10.1. The Seller may, at own discretion, initiate various special campaigns in the e-shop.
10.2. The Seller shall have the right to amend the terms and conditions of such special campaigns unilaterally and without further notice, as well as to cancel them. Any amendment or cancellation of the terms and conditions of the special campaigns shall be effective only ahead, i.e. from the moment such amendment or cancellation is made.
10.3. The Seller shall send all the notices using the means of communication specified in the Purchaser's registration form.
10.4. The Purchaser shall send all notices and questions to the phone numbers and e-mail addresses indicated in the “Contacts” section of the Seller’s e-shop.
10.5. The Seller shall not be held liable if the Purchaser does not receive any information or confirmation messages due to failures of online communications, e-mail service providers.
11. Final Provisions
11.1. These Terms and Conditions of goods’
sale-purchase are drawn up in accordance with the laws and regulations of the
Republic of Lithuania.
11.2. Any disagreement arising from the implementation of these Terms and Conditions shall be settled by negotiation. If no agreement can be reached, disputes shall be settled in accordance with the procedure laid down by the laws of the Republic of Lithuania.